At Daan Quranic academy, we are committed to providing high-quality educational services. Because our services involve the dedicated scheduling of professional educators, we have established the following policy regarding refunds and cancellations.
1. General Refund Principles
Service-Based Nature: As Daan Quranic academy provides professional tutoring services, fees are paid in exchange for a reserved time slot with a qualified instructor.
Non-Refundability: Once a monthly billing cycle has commenced and the first lesson has been delivered, tuition fees are non-refundable.
Unused Sessions: Any sessions missed by the student without following the official [Cancellation Protocol] are forfeited and are not eligible for a refund or credit.
2. Trial Period and Initial Enrollment
Satisfaction Guarantee: We offer initial trial classes for new students. If a student decides not to enroll after the trial sessions and before the first official monthly payment is made, no charges will apply.
Pre-Start Cancellations: If a student pays for a monthly plan but requests a refund before any classes have been attended, a full refund will be issued, minus any third-party transaction processing fees (typically 3–5%).
3. Cancellations and Makeup Credits
Student Cancellations: To avoid losing a session, students must provide at least six (4) hours’ notice of cancellation.
Makeup Classes: In lieu of a refund for missed classes, the Academy provides “Makeup Credits.” These credits have no cash value and cannot be redeemed for a refund or applied as a discount toward future billing cycles.
Teacher Absence: If the Academy or its instructors must cancel a session due to an emergency or technical failure, we will either provide a makeup session or, at our sole discretion, issue a pro-rated credit to the student’s account for the following month.
4. Exceptional Circumstances
We recognize that life events occur. Refund requests based on extraordinary circumstances (e.g., prolonged medical emergency or bereavement) may be reviewed on a case-by-case basis.
Such requests must be submitted in writing to Support@DaanQuranicAcademy.com.
Documentation may be requested to verify the claim.
Any approved refund in these cases will be pro-rated based on the lessons already provided.
5. Chargebacks and Payment Disputes
We encourage students to contact our Billing Department directly to resolve any concerns.
Daan Quranic academy reserves the right to suspend or terminate access to services immediately if a chargeback or payment dispute is initiated through a bank or payment processor.
6. Termination of Service
Students wishing to discontinue their studies at the end of a billing cycle must provide two (2) days’ notice prior to their next scheduled payment date to avoid automatic renewal.
